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WorldHost® Training Services (formerly known as SuperHost®) is a series of dynamic and interactive customer service based workshops to support people working in service industries. The content ranges from enhancing core communication skills to dealing with irate customers, providing excellent service for customers with disabilities, empowering and coaching emploees, being an effective problem solver, and so much more! NOEES is the delivery organization for WorldHost® Training Services.
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Upcoming WorldHost® Training Workshops in Vernon
WorldHost® Training Fundamentals
A 1 day workshop that teaches important, practical skills and techniques for providing excellent customer service. Fundamentals provides participants with the skills to make customers feel welcome, use and remember names, master the art of conversation, and communicate effectively to understand the needs and wants of your customer. The result... impressed customers who will not only return, but will tell others about the quality of service they received. Cost: $65 per person. Location: NOEES.
 Workshop details 135.68 Kb
- Friday, March 19, 2010 - Register online
- Friday, May 21, 2010
- Friday, July 23, 2010
- Friday, September 17, 2010
- Friday, November 19, 2010
Customers with Disabilities
A 3 hour workshop that increases your awareness of this growing and increasingly mobile market segment. You will learn appropriate language and information that will help you become more sensitive to the needs and requirements of customers with disabilities. Cost: $40 per person. Location: NOEES.
Workshop details 52.20 Kb
Solving Problems Through Service
A 3 hour workshop that supports frontline employees in being effective problem solvers. Learn how to say no professionally and discover effective communications skills and creative techniques necessary to solve a customer’s problem. Cost: $40 per person. Location: NOEES.
Workshop details 89.27 Kb
Sales Powered By Service
A 3 hour workshop that reviews the sales cycle and how it influences your customers' purchasing decisions, the value of knowing your products/services and the needs of your customers, and understanding the impact of moments of truth and to explain the benefits of selling beyond the basics. Cost: $40 per person. Location: NOEES.
Workshop details 75.48 Kb
Ambassador
A 3 hour workshop dedicated to training volunteers on how to provide a warm and friendly welcome to visitors in communities throughout the province. Cost: $40 per person.
Workshop details 93.02 Kb
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WorldHost® Training Services Business Program
When 60% of employees have completed a WorldHost® Training Services workshop, your business will receive a Recognized WorldHost® Training Services Business Certificate and a window decal. This tells your customers that you are committed to service excellence. As a recognized WorldHost® Training Services business, you also benefit from:
- An effective and affordable customer service training opportunity for your business.
- The opportunity to use the recognized WorldHost® Training Services Business logo in your advertising and communications.
- Association with an internationally recognized customer service training program.
In becoming a WorldHost® Training Services Business, you are saying "This business is dedicated to making a difference so that each customer will receive a warm British Columbia welcome, friendly service and an invitation to come back again."
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Cancellations: Workshops may be cancelled if there are less than 6 persons registered. If a class is cancelled, pre-registered participants will be notified based on the information they provide. If the participant chooses to cancel, they must do so at least 5 days prior to the workshop date. Refunds: Full refunds are given for cancelled workshops, and to those who cancel at least 5 days prior to the workshop date. For cancellations within 5 days of the workshop date, a 50% refund is given. No shows: When a participant fails to attend a workshop, they will be charged the full workshop fee. Effective August 1, 2009
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On-Site Award Presentations
