Customer Service Workshops

WorldHost® Training Services (formerly known as SuperHost®) is a series of dynamic and interactive customer service based workshops to support people working in service industries. The content ranges from enhancing core communication skills to dealing with customer concerns and complaints, providing excellent service for customers with disabilities, empowering and coaching employees, being an effective problem solver, and so much more!  NOEES is the delivery organization for WorldHost® Training Services.
Customer Service Fundamentals
A 1 day workshop that teaches important, practical skills and techniques for providing excellent customer service. Fundamentals provides participants with the skills to make customers feel welcome, use and remember names, master the art of conversation, and communicate effectively to understand the needs of your customer. The result... impressed customers who will not only return, but will tell others about the quality of service they received. Cost: $85 per person. Location: NOEES. Time: 9am to 4pm. Workshop details.
  • April 27, 2012
  • October 26, 2012
  • February 22, 2013

 

Communication Tools for Service Professionals - NEW!
Effective communication helps create positive customer experiences in complex situations. This online certificate course was developed for service professionals like you who want to strengthen customer communications through technology and better manage emotionally charged situations. Cost: $65 per person. Course details.

 

Customers with Disabilities
A 3 hour workshop that increases your awareness of this growing and increasingly mobile market segment. You will learn appropriate language and information that will help you become more sensitive to the needs and requirements of customers with disabilities. Cost: $65 per person. Location: NOEES. Time: 9am to noon. Workshop details.
  • Date: TBA

 

Solving Problems Through Service
Become an effective problem solver. Learn how to say no professionally and discover effective communications skills and creative techniques necessary to solve a customer’s problem. Cost: $65 per person. Location: NOEES. Time: 9am to 12noon. Workshop details.
  • Date: TBA
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Sales Powered By Service
Review the sales cycle and how it influences your customers' purchasing decisions. Learn the value of knowing your products/services as well as the needs of your customers. Cost: $65 per person. Location: NOEES. Time: 1pm to 4pm. Workshop details.
  • Date: TBA

 
Ambassador
A 3 hour workshop dedicated to training volunteers on how to provide a warm and friendly welcome to visitors in communities throughout the province. Cost: $65 per person. This workshop is offered on an as-needed basis. Workshop details.

Business Program

WorldHost® Training Services Business Program

When 60% of employees have completed a WorldHost® Training Services workshop, your business will receive a Recognized WorldHost® Training Services Business Certificate and a window decal.  This tells your customers that you are committed to service excellence.  As a recognized WorldHost® Training Services business, you also benefit from:

  1. An effective and affordable customer service training opportunity for your business.
  2. The opportunity to use the recognized WorldHost® Training Services Business logo in your advertising and communications.
  3. Association with an internationally recognized customer service training program.

In becoming a WorldHost® Training Services Business, you are saying "This business is dedicated to making a difference so that each customer will receive a warm British Columbia welcome, friendly service and an invitation to come back again." 

Cancellations: Workshops may be cancelled if there are less than 6 persons registered. If a class is cancelled, pre-registered participants will be notified based on the information they provide. If the participant chooses to cancel, they must do so at least 5 days prior to the workshop date. Refunds: Full refunds are given for cancelled workshops, and to those who cancel at least 5 days prior to the workshop date.  For cancellations within 5 days of the workshop date, a 50% refund is given.  No shows: When a participant fails to attend a workshop, they will be charged the full workshop fee. Effective August 1, 2009.