Customer Service Fundamentals
A 1 day workshop that teaches important, practical skills and techniques for providing excellent customer service. Fundamentals provides participants with the skills to make customers feel welcome, use and remember names, master the art of conversation, and communicate effectively to understand the needs of your customer. The result... impressed customers who will not only return, but will tell others about the quality of service they received. Cost: $85 per person. Location: NOEES. Time: 9am to 4pm. Workshop details.
A 1 day workshop that teaches important, practical skills and techniques for providing excellent customer service. Fundamentals provides participants with the skills to make customers feel welcome, use and remember names, master the art of conversation, and communicate effectively to understand the needs of your customer. The result... impressed customers who will not only return, but will tell others about the quality of service they received. Cost: $85 per person. Location: NOEES. Time: 9am to 4pm. Workshop details.
- April 27, 2012
- October 26, 2012
- February 22, 2013
Communication Tools for Service Professionals - NEW!
Effective communication helps create positive customer experiences in complex situations. This online certificate course was developed for service professionals like you who want to strengthen customer communications through technology and better manage emotionally charged situations. Cost: $65 per person. Course details.
Effective communication helps create positive customer experiences in complex situations. This online certificate course was developed for service professionals like you who want to strengthen customer communications through technology and better manage emotionally charged situations. Cost: $65 per person. Course details.
Customers with Disabilities
A 3 hour workshop that increases your awareness of this growing and increasingly mobile market segment. You will learn appropriate language and information that will help you become more sensitive to the needs and requirements of customers with disabilities. Cost: $65 per person. Location: NOEES. Time: 9am to noon. Workshop details.
A 3 hour workshop that increases your awareness of this growing and increasingly mobile market segment. You will learn appropriate language and information that will help you become more sensitive to the needs and requirements of customers with disabilities. Cost: $65 per person. Location: NOEES. Time: 9am to noon. Workshop details.
- Date: TBA
Solving Problems Through Service
Become an effective problem solver. Learn how to say no professionally and discover effective communications skills and creative techniques necessary to solve a customer’s problem. Cost: $65 per person. Location: NOEES. Time: 9am to 12noon. Workshop details.
Become an effective problem solver. Learn how to say no professionally and discover effective communications skills and creative techniques necessary to solve a customer’s problem. Cost: $65 per person. Location: NOEES. Time: 9am to 12noon. Workshop details.
- Date: TBA
Sales Powered By Service
Review the sales cycle and how it influences your customers' purchasing decisions. Learn the value of knowing your products/services as well as the needs of your customers. Cost: $65 per person. Location: NOEES. Time: 1pm to 4pm. Workshop details.
Review the sales cycle and how it influences your customers' purchasing decisions. Learn the value of knowing your products/services as well as the needs of your customers. Cost: $65 per person. Location: NOEES. Time: 1pm to 4pm. Workshop details.
- Date: TBA
Ambassador
A 3 hour workshop dedicated to training volunteers on how to provide a warm and friendly welcome to visitors in communities throughout the province. Cost: $65 per person. This workshop is offered on an as-needed basis. Workshop details.
